Caviar
Caviar is a fresh and imported product with a better category than the normal market, and as such, it needs air and refrigerated urgent transport. Therefore, the “Caviar shipments” costs correspond to canning, handling and receptions from outside Spain, and will be charged 45,00 € per shipment.
If the total basket, including caviar, exceeds 600 €, no surcharge will be applied, although the caviar will still be shipped separately and with the deadline stipulated on the product sheet.
Shipment of the package
Bearing in mind that:
- It is canned upon request
- It is chartered and forwarded to the address from third countries
Shipments to be made, excluding additional holidays (which will be delivered the next business day):
- Tuesday and Wednesday before 12 noon arrive at your home on Wednesday of the following week.
- From Wednesday to Monday before 12:00 a.m.: delivery on Friday of the following week (if on Monday, on Friday of the same week).
Shipping costs include handling, packaging, storage, transport and refrigeration costs. The costs that may vary in shipping depend on whether they are normal or urgent transport (road or air) and the weight of the package. It is advisable and beneficial for you to group your products, and please note that if you place two separate orders, we cannot group them together, each one goes as a separate order. Although our transport operators have insurance attached, we are not responsible for any damage to your package after shipment, although we will do everything humanly possible to protect all your orders.
General
- The purchased products will be delivered to the person and address indicated in the order.
- By default, invoices, if requested, will be sent to the email address indicated by the customer at the time of their online profile registration with Ambrose & Paubet.
- On Saturdays, Sundays and holidays there will be no deliveries or deliveries, nor on public holidays.
- However, its delay will not imply neither cancellation of the order nor any compensation whatsoever.
- An order is considered delivered when the carrier delivers the package(s) to the customer and the customer signs the delivery receipt document. It is the customer’s responsibility to check the condition of the goods upon receipt, and to indicate any anomalies on the delivery note.
- Digital Business & Fairs, S.L., is not responsible for errors caused in the delivery when the delivery address entered by the customer does not correspond in time and place.
- Due to the nature of some products, it is possible that the shipments de not arrive in the same package.
Delivery
- The maximum period set for deliveries is nine (9) days, although the usual delivery time of Digital Business & Fairs, S.L. usually ranges from less than 24 hours to 4 days, counted from the time of closing the order (which may depend on whether there is a reservation period), and under the conditions stipulated for each product. In case of different delivery times, it will be announced in detail on the website.
- The customer will be sent a confirmation email immediately after purchase and will also be called to inform him/her of the exact day of delivery.
- If there is any eventuality in case of delay of the shipment, please contact the transport company and contact us by e-mail at [email protected]. Include your order or tracking number, as well as your first and last name.
- Delays are not considered to be delays due to force majeure, which will be communicated to the customer, nor those due to the absence of the customer at the agreed address.
- Orders may be cancelled free of charge within 7 days of receipt, with irrefutable proof of having been stored at the indicated temperature, and the primary packaging intact, unopened and with its seals intact.
Delivery, lost and undelivered information
- In the e-mail that will be provided to the customer when the order leaves our plant, the tracking number will also be provided, as well as the identity of the transport company and its contact, so that the customer can contact them in case of any eventuality.
- If at the time of delivery the customer is absent, the carrier will try to contact you and will leave a record of his visit, and a new delivery date may be arranged.
- If the customer neglects the claim in case of delay for more than 72 hours on business days, the customer shall pay the cost of shipping and return.
- In case of loss, an audit and investigation of the shipment will be initiated. Sometimes this process can be delayed up to 4 weeks by the carrier.
- The legal maximum return period is 7 days.
Checks on delivery
The customer must check the good condition of the package with the carrier delivering the ordered product, indicating on the delivery note any anomaly that could be detected in the packaging, and more importantly, in the product; it will depend on the customer’s diligence to claim its return in case the product, and not the packaging, is damaged or shows signs of having been opened or tampered with flagrantly.