Buying at www.ambrosepaubet.com is very easy. All you have to do is follow these steps:
- Choose the category and subcategory where you can find the product(s) you wish to buy.
- View the product/s you are interested in. With a click you will get an enlargement of the image; some products have several photos. You will also be able to consult its description, composition, reference and price.
- Select a product, the number of units and add the item to the basket. You can then choose to continue shopping or place an order.
- If you want to continue shopping, repeat the process. If you want to place your order, click on the place order button to start the checkout process.
- Enter all the requested data, shipping and billing address and make sure they are correct.
- Confirm the order and proceed, if necessary, to payment.
- You will receive an email confirming your order.
In which countries can I buy online?
You can currently make your purchase in Spain (except the Canary Islands).
Do you restock items marked “out of stock”?
If an item is out of stock, we will try to restock it as soon as possible. If an item is out of stock, the website will indicate that it is out of stock.
Will I receive the same product I see in the photo?
Yes.
Is it possible to receive periodic information in my email with the latest news and offers from www.ambrosepaubet.com?
Yes, by simply clicking on “Newsletter” you will receive information about the latest news from www.ambrosepaubet.com.
Can I unsubscribe from the www.ambrosepaubet.com Newsletter?
In the “Newsletter” section or in the whatsapp mailing list you can easily unsubscribe. Fill in the data and select “send”.
How can I be sure that I have made a good purchase?
Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact us.
Can I remove an item from my order?
Yes, you can remove unwanted items from your shopping basket as long as you have not placed your order.
Can I cancel my order?
Yes, you can cancel your order by calling Customer Service on your customer service number.
What should I do if I receive a faulty item?
www.ambrosepaubet.com only sells items in perfect condition, so if, exceptionally, you receive an item with a defect please contact us.
What should I do if I receive an incorrect item?
If on any occasion, by mistake, you receive an item that you have not ordered, please contact us.
How to pay
What payment method can I use to make my purchase?
We have the following payment methods: Visa, American Express and Mastercard.
For what reason can my credit card be rejected?
Your card may be rejected for one of the following reasons:
- The card may be expired. Check that your card does not exceed the expiration date.
- The card may have reached its limit. Check with your bank that the card has not exceeded the amount allowed for purchases.
- It may be that some of the information entered is incorrect. Check that you have filled in all the necessary fields correctly.
- Is it safe to use my credit card on the website? Yes, the data is transmitted in SSL encrypted form. The payment system will be carried out through the secure payment gateway.